If the damage is minor and the item is still usable, such as a broken accessory on an engine, or a small dent on a body part that is being repainted, have the driver note the damage on the shipping form before you sign for it, and then contact us immediately to help you resolve the issue. In the event that there is any damage to your shipment, the driver must be notified so that he/she can note the damage in their system. For all freight shipments, the buyer must inspect the item before signing for it. Please refer to the shipping details within the ad description for the freight shipping details for that specific item. We ask that in the case of a damaged item, please do not discard any of the package contents including the packaging material, until we have finalized the claim, since photos of the package content will be needed.Īll of our freight shipments are through Fedex Freight and will ship within one business day from when the order is placed. For a shipping damage claim to be processed and a refund delivered, we will need cooperation from the customer in supplying a detailed damage description and photos, or the shipping claim may be delayed or denied by the carrier. For all damaged packages, we will need to file a claim with the corresponding shipping company. For any packages that arrive damaged, we must be notified within 48 hours of delivery, or shipping damage claims may not be valid. If any issues with finding your package still persist, please contact us so that we may assist in the situation. If an item is delayed beyond the expected delivery date, please contact the shipping provider with your tracking to receive an update on your item. While we make every effort to package every item as safely as possible, occasionally a package may still get lost or damaged by the shipping company. If you specifically need signature service added or removed, please contact us before purchasing. Orders of $499 and above will automatically have signature service applied. All orders will receive a tracking number once shipped, through email, as well as in the order details page on your account. All items will ship out within one business day from the time that payment order is placed. Occasionally items will have a fixed shipping cost, in which case, these items will ship through Fedex ground, unless they are a freight shipment, which will be specified in the ad. The service used will be dependent on the size and weight of the item, and the location of the buyer. Small items ship for free through USPS to the US and its territories, while medium to large items will have a shipping fee for locations outside of the continental US. The majority of our items will be shipped for free through Fedex Ground or USPS Priority Mail.
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